Terms and Conditions

In this agreement ‘we’ and ‘ours’ refers to Organised Bliss Limited whose main office is 26, Dover Street. London W1S 4LY ‘you’ refers to the client; ‘our tasks’ means the provision of our services to you such as the sourcing and engagement of a supplier to perform; ‘the services’ means the services which you have engaged us to obtain on your behalf by a supplier; ‘Supplier’ means a third party e.g. electrician, which we, acting as your agent and not as principal, have engaged for you to carry out services at your request; ‘Prime .Supplier’ means a supplier whose ability, qualifications and insurance to carry out the services have been researched and approved by us.

1. (1) We are a lifestyle management company and you have engaged us to perform certain services on your behalf which may include the arrangement of services to be carried out for you by a supplier. Where the services may only be legally carried out by a supplier with suitable qualifications and/or insurance, we shall use reasonable endeavours to ensure that any supplier chosen by us shall be so qualified/insured.

1. (2) If we cannot arrange for a prime supplier to perform the services for you, we may, with your prior approval, arrange for a supplier, who is not a prime supplier to perform the services, in which case clauses 2 and 10b will not apply.

2. (1) Where we have engaged a prime supplier to carry out the requested services, unless you have expressly requested or agreed to a particular supplier or a specific charge for the services we shall make reasonable efforts to make sure that the suppliers charges for providing the services are reasonable having regard for the local market rate for such services in the general locality of the performance of the services. However, we give no warranty as to any of the supplier’s charges for any services which have been ordered, negotiated or arranged by you direct with the supplier.

2. (2) Whilst we shall use our best endeavours to ensure that any prime supplier selected by us is competent to carry out the services to a proper standard of workmanship and quality, we shall not be liable if their performance falls below that standard.

3. (1) Our charges for our tasks (i.e. the tasks we carry out for you ourselves) will be levied from our advertised rates from time to time.

3. (2) Organised Bliss Limited hours and gift vouchers are valid for one year, starting from and including the date of purchase.

3. (3) Our normal office hours are 8 am to 6 pm Monday to Friday excluding all bank holidays. If at your request we carry out tasks for you outside of our office hours our charges may bear an uplift in accordance with our advertised tariff.

4. We shall not be responsible for the security of communications sent by us to you or others in relation to the tasks and the services by email. Please let us know, if at any stage, you do not wish for us to use email for communications.

5. We intend to rely upon the written terms set out here. If you require any changes, please ensure that you ask for them to be put in writing. In that way, we can avoid any problems surrounding what we and you are each expected to do.

6. (1) In the event that you arrange the services to be performed at a particular location, you shall give reasonable access to such location (including the interior of any premises) to us and our employees and agents and to the supplier and its employees and agents as may be necessary for the services to be performed without hindrance.

6. (2) Travel time to and from your premises is chargeable at £10.00 per hour. Travel time is not chargeable if the amount of work takes a full working day of seven hours or more.

7. You will be responsible for obtaining from other parties (e.g. landlord) or any government or competent authority any consents that may be necessary for the services to be provided.

8. We will not be liable under this agreement for any loss or damage caused by our employees or agents in circumstances where (i) there is no breach of a legal duty of care owed to you by us or by our employees or agents; (ii) such loss or damage is not a reasonable foreseeable result of any such breach; (iii) any increase in loss or damage resulting from the breach by you of any term of this agreement.

9. We will not be liable under this agreement for any loss or damage caused by the supplier, its employees or agents.

10. (a) We shall not be liable to you if any document procured by us for you (e.g. concert tickets) is subsequently found not to be genuine or if it is not accepted by any other party (e.g. theatre) as genuine; (b) however we shall use all reasonable endeavours to ensure that all such documentation is genuine and bona fide.

11. We shall not be liable to you if we do not perform our tasks, or the services are not performed by any third party, for reasons beyond our control e.g. strike, lock out, labour dispute, transport difficulties, act of god, war, riot, civil commotion, malicious damage, application of law, accidental breakdown of plant and machinery, fire, flood, storm and other circumstances affecting the provision of goods and services.

12. Suppliers charges for the performances of the services will be at all times payable by you, unless we have agreed otherwise. If it has been agreed that we shall tender payment for the services to any supplier, it will be on the basis that we do so as your agent and that you fund any such payment to us immediately upon demand save to the extent that you have provided the necessary funds before hand.

13. To purchase our services at a discounted rate, blocks of time must be purchased in advance to the work commencing. Otherwise, payment of our charges for our tasks shall be payable upon receipt of our invoice. Interest at 2 % per annum over the base rate from time to time of HSBC bank will be charged upon any balance due which remains unpaid 14 days after invoice (both before and after judgement).

14. Any complaint you wish to make about the performance or conduct of a supplier should be addressed to the supplier. We would however, request you notify us of any such complaint, since it would assist us in assessing, for future use, the adequacy of the supplier as a provider of the relevant services.

15. We endeavour to provide a high quality service to you in carrying out our tasks. If you are unhappy at any time of how we perform our tasks for you, please contact our office, and we would seek to investigate any such complaint as soon as reasonably practical and report back to you. This does not affect your statutory rights.

(1) You have received a copy of this agreement before our tasks have been performed. You have a right to cancel this agreement within one week of that date, except where (i) we have performed all our part of our tasks (ii) the services have been performed or (iii) the supplier has been engaged by us on your behalf.

(2) If you wish to cancel you must notify us in writing by email to the main office email address, within one week of the hire date.

(3) If you cancel your order we shall (i) charge you for the tasks we have carried out for you up to the time we have received notice of cancellation at the rate mentioned in clause 3 (ii) be entitled to recover from you any money paid by us to a supplier in relation to the services you have requested (iii) any money paid by us for goods reasonably required in the procurement of the services or the carrying out of tasks (e.g. price of concert ticket).

(4) We reserve the right to cancel this agreement at least a week before the intended date of performance of the services, without giving reasons, we shall however, use reasonable endeavours to notify you of any such cancellation as soon as reasonably practical to do so.

17. (1) We may make a search in relation to your financial status with a credit reference agency which will keep a record of that search.

17. (2) Save to the extent that disclosure might be required by law, we shall keep confidential to you all information about you and we shall not disclose any information about you to any other party except to a supplier to the extent that such disclosure is necessary to enable the supplier to perform such services.

17. (3) We may monitor visits to our website and retain information about you (e.g. the use of cookies and other computer held or computer generated data).

18. Any notice or communication which is given under the terms of this agreement or in relation to our tasks shall be served by first class post (in the case of a notice being sent to us, to our main office address) and shall be deemed to have been received on the second working day after posting, or by email which shall be deemed to be received on the day of transmission if sent before 4 pm or the next working day if sent after 4 pm.

19. If any provisions of this agreement are unenforceable such provisions shall be served from this agreement and the remainder of the provisions shall remain in full force and effect. This agreement shall be conducted in accordance with English law and we and you agree to submit to the non exclusive jurisdiction of the English courts.

20. The contracts (rights of third parties) act 1999 shall not apply to this agreement. We may assign our rights and obligations under this agreement. You may not assign your rights and obligations under this agreement.